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Terms and Conditions

I. General Provisions

By placing a binding order, the buyer confirms that he accepts the Terms and Conditions for the delivery of goods announced by the seller. The relations between the buyer and the seller are governed by these terms and conditions, which are also binding for both parties. The conditions define and specify the rights and obligations of the seller - the company VÍT PETRÁŠEK - TRICK SFX with its registered office at NA BETONCE 3, Prague 5, ZIP Code: 153 00, ID: 65449525, VAT ID: CZ7707030276, registered in the commercial register maintained by the Regional Court in Prague 5 and its customers - buyers.

II. Object of the contract

The subject of the contract is only the goods listed in the purchase contract - the order, the description, functions, technical data and parameters of which are stated directly in the contract or are specified in the manufacturer's technical data listed in the package leaflet - label (user manual). Dimensions, weight, performance, capacity and other data listed on the TRICKSFX.CZ website, in catalogs, brochures and other printed materials are based on the manufacturer's data, with the manufacturer always reserving the right to make technical changes to the product. All information is provided according to the current available data from suppliers or other contractual entities, although we always try to verify this information from multiple sources and carry out a check, its inaccuracy cannot be completely ruled out and in such a case the seller fulfills his obligations arising from the law by additional correction of information obligations , as soon as he learns about them. The buyer has the right to ask a question by email before ordering the goods for possible verification of these data. Images of products can only be illustrative (e.g. a difference in the color design or content of a set of several products - in such a case, the product description is decisive, where the color or content of the set of products is described in detail). The company VÍT PETRÁŠEK - TRICK SFX and its establishment - online store TRICKSFX.CZ, hereinafter referred to as the "seller", undertakes to deliver to its customers only goods in perfect condition and in accordance with the specifications or characteristics usual for the given type of goods that meet the given standards, regulations and regulations valid in the territory of the Czech Republic and at the same time properly equipped with Czech operating instructions, warranty cards and lists of post-warranty service centers, if this is customary for the given type of goods.

III. Place of performance

The place of fulfillment is the seller's warehouse or store, where the seller hands over the goods to the carrier - a transport company for transport to the customer, or is the place of personal collection.

IV. Ordering goods and concluding a contract

The seller is always entitled, depending on the nature of the order – quantity of goods, price, transport costs, distance, etc., to request the buyer to authorize the order and verify the data contained in it in a suitable way, such as in writing or by telephone. The seller is entitled to disregard the order, the authorization of which the buyer refuses to carry out in the required manner. The seller also reserves the right to cancel the order in the event of a price typing error.
Any cancellation of the order by the customer can be done by email or by phone.

V. Price and Payment

The prices listed on the TRICKSFX.CZ website are valid on the day of ordering the goods and are final. The seller reserves the right to change the listed prices in the event of a change in the exchange rate, significant inflation or in the event of significant changes in the supply conditions of manufacturers and other suppliers of goods, these changes are always continuously indicated in the updated price lists. The purchase price will be considered paid only after crediting the entire purchase price for a separate part of the delivery to the seller's account or by paying the entire amount in cash at the seller's store or to an employee of the transport company. The invoice issued on the basis of the purchase contract between the seller and the buyer also serves as a tax document, a delivery note, and in the event that a special warranty note is not attached, it also replaces this note. The buyer can generally take over the goods only after full payment, unless otherwise agreed. The amount for shipping to the place specified by the buyer is added to the price of the goods in the amount specified in the order process.

In the event that the buyer makes payment in advance and the seller is unable to ensure the delivery of the selected goods, the seller will immediately return the performance to the customer in the agreed manner. The deadline depends on the method of return (transfer, postal transfer).

Promotional prices are valid until stocks run out or until the offer is updated.

VI. Damaged shipment claim

When receiving the shipment, check that the packaging is intact and that the shipment does not show obvious signs of external damage. If the recipient discovers obvious defects (e.g. damaged packaging), he can reject the shipment. In the case of receiving such a shipment, the vehicle crew is obliged to state in the waybill that the shipment was received with damaged packaging. If the recipient of the shipment discovers a defect resulting from damage during transportation, he is obliged to notify the sender of this fact without delay (an e-mail will suffice) and especially the carrier, no later than three calendar days from the day the shipment was delivered, and to request the writing of a Record of Damage. Otherwise, there is a risk that the claim will not be recognized for this reason, which will be proven to the buyer in particular by a signed delivery note, with the buyer's signature confirming the flawlessness of the delivery. If the shipment is damaged, contact the carrier and our company. After telephone agreement, the carrier will send its regional representative to inspect the shipment and write a report on the damage. For these reasons, the recipient must not manipulate the shipment in any way and is obliged to keep the packaging of the shipment in which the shipment was delivered to him. Based on the sent copy of the damage report (by fax, e-mail, post), we will send you a new shipment.

VII. Contradiction of the purchase contract

In the event that, upon acceptance by the buyer, the item does not comply with the purchase contract - order (hereinafter referred to as "discrepancy with the purchase contract"), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, namely according to the buyer's request, either by replacing the item or by repairing it; if such a procedure is not possible, the buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the violation of the purchase contract before taking over the item or caused the violation of the purchase contract himself. A discrepancy with the purchase contract that manifests itself within six months from the day of taking over the item is considered a discrepancy already existing at the time of its acceptance, unless this contradicts the nature of the item or unless the contrary is proven.

VIII. Returned goods

According to § 53, paragraph 7 of the Civil Code, the consumer has the right to withdraw from the contract concluded at a distance within 14 days of receiving the goods, except for the cases expressly mentioned in paragraph 8 of the same provision of the Civil Code. Before sending the goods to our address, we recommend sending (by e-mail, fax or a separate letter, possibly attached to the goods) a formal withdrawal from the purchase contract with the order number. Withdrawal from the contract should be delivered to the seller no later than the last day of the legal 14-day period from the receipt of the purchased item. If the consumer so decides, he should send the undamaged goods, without signs of use or wear, in the original undamaged packaging back to the seller at the same time as withdrawing from the contract or without undue delay after its dispatch. We also ask that you provide a possible reason (it is not required by law, nor is it a condition for us to provide a refund for the price of the goods) - however, you will help us to improve the quality of our services. Thank you After receiving the returned goods, money for the goods and money for shipping from the online store will be sent to the buyer's address or by transfer to the buyer's account, no later than 10 working days after receiving the signed credit note, which is sent to the buyer's address immediately after the physical receipt and inspection of the goods . It is not possible to send goods back on cash on delivery and all such shipments are immediately rejected and returned to the sender.

According to § 53, paragraph 8 of the Civil Code, the consumer cannot withdraw from the purchase contract:

for the provision of services, if their performance was started with his consent before the expiry of the period of 14 days from taking over the performance for the supply of goods or services, the price of which depends on fluctuations in the financial market, independently of the will of the supplier for the delivery of goods modified according to the wishes of the consumer or for his person, as well as goods that are subject to rapid deterioration, wear and tear or obsolescence for the supply of audio and video recordings and computer programs, if the consumer has broken their original packaging for the delivery of newspapers, periodicals and magazines consisting of a game or lottery.

IX Warranty and service

The seller provides a guarantee for the goods sold by the seller in accordance with generally binding legal regulations for the period specified in the guarantee certificate. Unless otherwise specified for the given product, the warranty period for products of all brands is 24 months. The warranty period begins on the day of receipt of the goods from the seller during personal collection or from the carrier upon confirmation of the shipping (delivery) note by the buyer.
The warranty applies to manufacturing defects of the products or other defects that were not caused by unprofessional assembly or other unprofessional commissioning, unprofessional or careless handling, use of the product contrary to its purpose or operating instructions, mechanical damage or wear, natural disasters such as impact by lightning or other atmospheric discharge, fire or water or by the action of other non-standard phenomena such as overvoltage in the distribution or telephone network. The seller reserves the right not to recognize a claim in the event that the manufacturer or a professional service authorized by him proves that the buyer has tampered with the product after removing the manufacturer's seal, or that there has been mechanical damage to the product. Furthermore, the claim does not apply to corrosion and blunting of the knife or to the loss of screws from any product.
The place of claim is the seller's sales location - TRICK SFX, Radotínská 41/14, PRAHA 5, 15900 tel.: 721661699 (a personal visit for a claim must be arranged in advance, in your own interest). In order to exercise the right from liability for product defects, it is necessary to write a notice of complaint, in which the buyer will state how after requests to settle the claim within the limits of the possibilities given by law (cf. section § 622 of the Civil Code). When making a complaint, it is always necessary to prove the conclusion of the purchase contract, preferably by presenting a proof of purchase - an invoice, as well as a warranty certificate (if one was issued) and a detailed description of the product's defect. If the defect does not occur permanently, it is necessary to clearly state the conditions under which it occurs. The claimed goods must be complete, if possible also packed in the original packaging. If the warranty certificate is not submitted or if the seller has doubts that the data in it has been manipulated, the seller cannot reject the claim, but when determining the beginning of the warranty period, it will be based on its records (confirmed delivery note).

X. Security and protection of information and personal data

The operator of the e-shop as administrator of personal data (hereinafter referred to as the "Administrator") is hereby in accordance with the provisions of Article 13 of Regulation (EU) of the European Parliament and of the Council No. 2016/679 of April 27, 2016, the General Regulation on the Protection of Personal Data ( hereinafter referred to as the "Regulation"), informs its customers (hereinafter referred to individually as the "Data Subject") that:
1. The Data Subject's personal data, which will be submitted to the Administrator when the order is sent, will be processed for the purpose of concluding the purchase contract and its subsequent performance, including handling any claims of the Data Subject due to defective performance. The legal basis for the processing of the Data Subject's personal data is therefore the fulfillment of the purchase contract established by the Data Subject's order and, at the same time, the fulfillment of the Administrator's legal obligations according to legal regulations governing rights and obligations in connection with consumer protection and accounting.

2. The reason for providing the Data Subject's personal data to the Administrator is the identification of the contractual parties necessary for the conclusion and performance of the purchase contract, which would not be possible without the provision of this data.

3. The personal data of the Data Subject will be processed for the period during which the Administrator is obliged to store this data according to generally binding legal regulations, i.e. at least for 5 years according to the Accounting Act or for 10 years according to the VAT Act.

4. There will be no automated decision-making or profiling during the processing of the Data Subject's personal data.

5. The administrator did not appoint a personal data protection officer or designate a representative for the fulfillment of duties within the meaning of the Regulation. Personal data of the Data Subject may be provided for the purpose of order processing to the delivery service provider chosen by the Data Subject, and also to persons who provide legal and accounting services to the Controller in order to ensure the proper fulfillment of obligations stipulated by generally binding legal regulations. The Administrator does not intend to transfer the personal data of the Data Subject to a third country, an international organization or to third parties other than those mentioned above.

6. The data subject has the right to request from the Administrator access to his personal data, their correction or deletion, or restriction of processing, and to object to the processing, he has the right to the transferability of this data to another administrator, as well as the right to file a complaint with the Office for Personal Data Protection data, if he believes that the Administrator is acting in violation of the Regulation when processing personal data.

XI. Final Provisions

These General Terms and Conditions are valid from January 1, 2014 and replace the previous provisions in their entirety. Terms and conditions valid for earlier periods can be sent by e-mail upon request. If you have any questions about these terms and conditions, you can contact us at tel.: 721661699